StreamLink for Silverlight
Examples

Troubleshooting

The following sections provides details on how to diagnose common problems that you may have with StreamLink for Silverlight.

Caplin Support

If you cannot resolve a problem with StreamLink for Silverlight by following the troubleshooting tips given here, contact Caplin Support providing us with as much detail about the problem as possible. If StreamLink for Silverlight is actually running then please provide the log from your ILogger implementation.

Also provide the Liberator Logs for the period during which the problem occurred. These logs are located in the directory liberator/var on the server on which Liberator runs. (For further information on enabling Liberator logs, and the log formats, see the Liberator Administrator Guide).

Once you have obtained all the logs that will help Caplin Support diagnose your problem, send an e-mail, with the logs attached, to

support@caplin.com

Note: If the total size of the log file is more than 10 Mbytes, don’t send them with the email; instead let us know and we will give you FTP details so that you can upload the files directly to Caplin Support.

Connection Problems

The most common causes of connection problems are configuration or general network errors

If your problem cannot be diagnosed by checking all the above points then contact Caplin Systems Support. See the Caplin Support section.

Data Problems

To help us diagnose data problems as quickly as possible please provide as much information as you can about the problem:

Liberator Logs